Advancing a Performance Management Tool for Service Delivery in Local Government

Various strategic plans compiled by the local levels of government seek to advance need integrate planning frameworks and improve service delivery related content through application performance management tools. From perspective municipalities, all policies at be articulated with empirical based plan-level formulation in compliance set assessment criteria. Using South Africa as a case study, methodology paper included theoretical analysis available (but applicable) tools processes. The focus outcome were development simplified tool that supports elementary prioritization projects setting standards address growing needs, backlogs, informality challenges, thereby enhancing sustainable applicable developing countries. study findings highlight, firstly, prevalence persistent gaps government. Secondly, plan implementation is constrained measurement data, standards, information gaps. Thirdly, inadequate legislative instruments countries adds another layer gap dimensions. Fourthly, there misalignment between policies, provisions, needs terms relevant country. Fifthly, an oversight role exists clearly defining roles scope responsibilities concerning management. These above-mentioned shortcomings read together constitute overcome if improved achieved. In view above-stated considerations, enhance had developed. developed assumes processes aligned throughout spheres